Last updated: July 2026
At Shahinur Global Exporter, we strive to ensure absolute satisfaction with our premium teas. Due to the food-grade and agricultural nature of our products, returns and refunds are handled according to strict safety guidelines.
Sample orders are dispatched to ensure buyers can verify quality before making bulk purchases. Sample costs (if charged) are generally non-refundable, but they may be credited against your subsequent commercial order.
Once commercial bulk tea shipments are prepared, packaged, and customized (e.g. custom brand labeling or specific bag sizing), orders cannot be cancelled or returned unless a quality deviation is verified.
If you believe the delivered tea quality does not match the approved pre-shipment sample, please contact us within 14 business days of delivery. Quality claims must be accompanied by an official testing report from an accredited third-party tea laboratory or inspector.
If products arrive contaminated, damp, or physically compromised due to carrier handling, please document the damage with photos immediately and retain the original shipping container.
Contact us within 48 hours of receipt at shahinur23287@gmail.com with description and photos of the damage. We will work with the logistics insurance to issue a replacement or refund for the damaged portion.
Approved refunds will be processed within 10-15 business days through the original payment method or telegraphic transfer (T/T), depending on the terms agreed in the purchase contract.
